Cancellation & Refund Policy

Last updated 21 August 2026. This policy forms part of our Terms & Conditions; where the two differ, the Terms & Conditions prevail.

We understand that plans change. This page sets out exactly what happens when you need to cancel a booking with AXOM International Tours LLP, what it will cost, and what you can do instead.

How to Cancel a Booking

All cancellation requests must be sent in writing to our Customer Care team at info@axominternationaltours.com. Please include your booking reference, the lead traveller’s name and the trip name.

Your cancellation takes effect on the date we receive your written request — not the date you decide to cancel. Because fees increase as departure approaches, send your request as early as possible.

When cancelling any booking, you will be notified by email or telephone of the total cancellation fees before the cancellation is processed.

Cancellation Fees

Cancelling a booking can result in cancellation fees being applied, as outlined below. Additional fees may be levied by the individual supplier — airlines, hotels and local operators each set their own terms, and those are passed on at cost.

Tour products and services

1. If you cancel before 20 days in advance of the scheduled departure, there is a 30 percent cancellation fee.
2. If you cancel between 15 days in advance of the scheduled departure, there is a 50 percent cancellation fee.
3. If you cancel within 7 days of the scheduled departure, there is a 100 percent cancellation fee — no refund is payable.

Percentages are calculated on the total booking value. Any amount remaining after the cancellation fee and supplier charges is refunded to you.

Always Non-Refundable

The following are non-refundable in all circumstances, regardless of how far in advance you cancel:

• Event, attraction, theatre, show or coupon tickets
• Gift certificates

Sales of special event, theatre and show tickets are final and cannot be amended or refunded once the original purchase is confirmed.

Once Travel Has Begun

Changing Your Dates Instead

If your plans have shifted rather than fallen through, a date change is usually far cheaper than a cancellation.

• More than 15 days before travel — we do not charge a fee to amend or change the dates of an existing booking.
• 15 days or less before travel — we will attempt to honour your request, but the change may be subject to an additional fee.
• All date-change requests are subject to availability from our suppliers. We cannot guarantee that any particular request can be fulfilled.
• Special event, theatre and show tickets cannot be changed at any time.

If you booked using a promotion code or accepted a special-offer price, changing your itinerary after purchase may invalidate that discount. We may choose to honour it at our discretion, but reserve the right not to.

If We Cancel or Change Your Trip

Occasionally our suppliers make changes to tour dates, prices, inclusions, coverage, age requirements or other features. As a result, we reserve the right to cancel, change or substitute any service, tour, ticket or product at any time.

In such cases we will offer you alternatives. If you are dissatisfied with the alternatives offered, you are entitled to a full refund of the original purchase price.

Where we are informed in advance of a significant change to a booking or tour, we make every reasonable effort to notify you so the booking can be amended or re-issued where feasible.

Please note that we have no liability, and will make no refund, in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond our direct control.

Refund Processing

Approved refunds are returned to the original payment method used at the time of booking. Processing times depend on your bank or card issuer.

Your bank or card company may apply currency conversion or foreign transaction fees. These are outside our control, and may cause the refunded amount to differ slightly from the original charge.

Travel Insurance

We strongly recommend that you purchase a comprehensive travel insurance policy before departure. If you cancel your trip or significantly alter your travel dates, your insurance policy may reimburse the cost of cancellation fees and related expenses — costs that would otherwise fall to you under this policy.

Please review your travel insurance policy carefully for its own terms and conditions.

Questions